Return Policy
Refund Policy
Last updated: 8/21/2026
Thank you for shopping at LifeMate. We want you to be completely satisfied with your purchase. If you are not entirely happy, we're here to help.
Returns
You have 3 calendar days from the date you receive your item to initiate a return. To be eligible for a return:
- The item must be in its original, unused condition.
- It must be in the original packaging.
- You must provide the order number or proof of purchase.
Return Process
- To start a return, please contact us at ivethfonsecarte@gmail.com with your order number.
- We will provide you with the return shipping address and instructions.
- You are responsible for the cost of return shipping. The original shipping cost is non-refundable.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5 business days.
- The refund will be issued to your original payment method (e.g., credit card, PayPal).
Exchanges
We only replace items if they are defective or damaged. If you need a defective item exchanged for the same item, please contact us at ivethfonsecarte@gmail.com.
Contact Us
If you have any questions about our refund policy, please contact us:
- By email: ivethfonsecarte@gmail.com
- Through our website's contact form (if available)
Note: This policy applies to all purchases made directly through our website.
